CAREERS > OPEN POSITIONS

JOB DESCRIPTION

Storefront CSR, University

    • Job Tracking ID: 512657-704669
    • Job Location: Seattle, WA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: October 15, 2019
    • Years of Experience: Any
    • Starting Date: ASAP
    • Exempt/NonExempt: Non-Exempt
    • Relocation Available: No
    • Full Time/Part Time: Full Time
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Job Description:

Job Summary

$18.00/hr.  This position will be for 4 months and end in January 2020.

The Storefront CSR reports to the CSC Supervisor assigned to the Storefront and processes walk-in customers at the Storefront, assisting customers with new-account enrollments, payments, inquiries, and toll bill-related questions.

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

  • Assist customers in opening new accounts, making payments on existing accounts, or with questions in face-to-face customer service environment.
  • Knowledgeable in the processing of Toll transactions and NOCPs in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
  • Takes credit card payments in person for toll transactions, NOCPs, and new accounts.
  • Researches and resolves customer issues.
  • Processes and fills out multiple types of electronic forms.
  • Writes and receives correspondence via fax, mail, and e-mail.
  • Performs data entry.
  • Documents all actions taken in the database.
  • Receives and processes account update requests from in-person requests, e-mail, and mail, as directed.
  • Records individual completed daily work statistics.
  • Troubleshoots situations accurately, quickly and efficiently for customers in person.
  • Helps other departments with their tasks when Storefront customer volume is low.
  • Maintains an above average attendance record.

Experience and Skills:

Required Education and Experience

  • High school diploma or GED is required.
  • Passage of a standardized test, indicating basic skills in data entry, writing, math skills and language skills
  • A minimum of one year cash handling experience on a computerized cashiering system
  • Prior customer service experience preferred.
  • Ability to learn and operate computer software programs for accessing and controlling CSC/VPC systems or ITS field devices with strong computer and data entry skills
  • Outstanding verbal communication skills.
  • Detail oriented, ability to multi-task, and highly organized.
  • The ability to sit and stand for periods up to 4 hours.
  • Must demonstrate regular and predictable attendance for assigned shift.

Benefits

Medical, Dental, and Vision offered, plus Life and Disability, with a 401K and Company Matching