CAREERS > OPEN POSITIONS

JOB DESCRIPTION

Entry Level Technician

    • Job Tracking ID: 512657-710027
    • Job Location: Atlanta, GA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: 2 year degree
    • Job Type: Full-Time/Regular
    • Date Updated: November 07, 2019
    • Years of Experience: Up to 2 Years
    • Starting Date: November 5, 2019
    • Exempt/NonExempt: Non-Exempt
    • Relocation Available: No
    • Full Time/Part Time: Full Time
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Job Description:

The role of the Field Maintenance Technician is critical to achieving overall company objectives. The incumbent will serve as a team member of the service maintenance organization. They will proactively and responsively deliver field service and maintenance repair on ALL toll collection equipment owned and/or operated by the Toll Way. The overall objective is to maintain equipment so that its functionality is optimized at all times resulting in no adverse impact on traffic flow and/or revenue collection. Field support of configuration, troubleshooting, and maintenance of Toll Collection Equipment including but not limited to:

  • Lane Controllers
  • Violation Enforcement System (Controller, Lighting, and Cameras)
  • Automatic Vehicle Identification System (RF Transponders)
  • Automatic Vehicle Classification (Loops, Treadles, and Optical Separators)
  • Local and Wide area network equipment
  • Other task assignments as required

Essential Duties and Responsibilities:

This position includes the following duties. Other duties may be assigned to meet business needs.

  • Works in extreme weather conditions under general direction with assigned resources to plan, organize, and deliver exceptional field service in a manger that meets or exceeds established service metrics.
  • Will monitor system performance both on-site and remotely to ensure performance is maintained and optimized within system specifications.
  • Expected to maintain the highest standards of ethical behavior, strong customer advocacy skills and professional integrity at all times.
  • Provide responsive field and remote service for all ORT and Non-ORT equipment.
  • Works on a rotation on-call schedule to ensure after-hours support is maintained at all times.
  • Completes routine preventative maintenance on all equipment as defined within the service level agreement.
  • Maintains timely and accurate service records through the HEAT service ticketing system on a daily basis.
  • Develops technical and product knowledge through various forma/informal training and on-the-job experience.
  • Properly maintains company provided resources such as, service vehicle, computer, equipment and tools.
  • 24/7 on-call experience in a mission critical environment desired.
  • Demonstrates regular and predictable attendance for scheduled shifts.

Experience and Skills:

Qualifications/Requirements:

  • 1-2 years maintenance experience of critical large scale systems.
  • Ability to work outdoors in extreme weather conditions
  • Ability to successfully pass a Motor Vehicle Records check
  • Ability to work on man-lifts/bucket truck up to 50ft
  • Ability to regularly lift at least 50lbs
  • Maintenance experience in one of the following areas desired:
    • Toll collection systems
    • PC/Server Service
    • RFID System Service
    • Security and Surveillance System Service
    • Experience with Work Order based maintenance

Educational Requirements:

High school diploma or GED required. Some college preferred, such as AA degree in related field.