The Adjudication Clerk researches and scans written disputes, prepares evidence packages for court hearings, processes dismissals of fees, penalties and tolls for disputes that are eligible for the CPR program as defined by WSDOT or as mitigated by the Administrative Law Judge.
Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)
- Prepare evidence packages for the court hearings before the Administrative Law Judge. This includes scanning NOCP summaries and any evidence submitted by the customer, placing them in a scanned documents internal file location and uploading to customer accounts.
- Prepare and post hearing dockets for each of the two hearing rooms.
- Interact graciously with customers who may be upset.
- Understand and articulate Good to Go! business rules as they apply to NOCP transactions.
- Research and resolve customer issues.
- Process and fill out multiple types of electronic forms.
- Perform data entry.
- Document phone calls and actions taken in the database.
- Record individual completed daily work statistics.
- Troubleshoot situations accurately, quickly and efficiently for customers in person, through written disputes or on the phone.
- Quality check and archive documents used in the Adjudication process.
- Help other departments with their tasks when Adjudication customer volume is low.
- Maintain an above average attendance record.
Competencies (knowledge, skills and abilities the person needs to do the job)
- Outstanding verbal communication skills.
- Detail oriented, ability to multi-task, and highly organized.
Work Environment (outside, indoors, noise level, lighting or other work conditions)
- Office cubicle environment with low to moderate noise
Physical Demands (like bending, sitting, kneeling, lifting, driving etc.)
- Ability to sit for up to 4 hours at a time