CAREERS > OPEN POSITIONS

JOB DESCRIPTION

Clerk, Tag Fulfillment

    • Job Tracking ID: 512657-716883
    • Job Location: Seattle, WA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: January 09, 2020
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Exempt/NonExempt: Non-Exempt
    • Relocation Available: No
    • Full Time/Part Time: Full Time
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Job Description:

This position is responsible for inventory management, kit set up instructions, problem resolution, and order fulfillment. Perform the duties of a customer service representative, assisting clients with various issues. Has an on-going knowledge of policies/guidelines as directed by management. Is flexible and can adjust to other duties of the CSC based on business needs.

Essential Functions

  • Processes and fills out multiple types of order forms and invoices.
  • Performs a variety of duties in support of product packing, labeling and other duties as assigned.
  • Responsible for the accuracy and timely completion of packed orders in accordance with established guidelines.
  • Maintain order/shipping confirmations.
  • Process and fulfill fulfillment requests
  • Has overall knowledge of company/client guidelines for order fulfillment.
  • Reaches or exceeds daily quotas for number of orders shipped.
  • Assists with mail sorting and batching of incoming and outgoing mail.
  • Writes and receives correspondence via fax, mail, and email
  • Performs data entry
  • Records individual completed daily work statistics
  • Backs up the Call Center incoming phone calls per established company standards.
  • Helps other departments with their tasks as needed.
  • Must demonstrate regular and predictable attendance for assigned shift.

Competencies

  • Outstanding verbal communication skills (phone etiquette)
  • Detail oriented, ability to multi-task, highly organized
  • Strong data entry and computer skills

Work Environment (outside, indoors, noise level, lighting or other work conditions)

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands (like bending, sitting, kneeling, lifting, driving etc.)

  • Must be able to sit or stand for periods up to 4 hours
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Experience and Skills:

Required Education and Experience

  • High School Diploma or GED

Preferred Education and Experience

  • Prior customer service or call center experience preferred